Shipping policy

Shipping Policy

All alcohol orders are sold and fulfilled by a licensed retailer within the Kindred DTC network. By placing an order, you confirm that you are at least 21 years of age and legally permitted to purchase and receive alcohol.

Where We Ship

Shipping availability is determined by applicable federal, state, and local laws. We are unable to ship to every state or ZIP code. Available shipping destinations will be confirmed during checkout.

We do not ship to PO boxes, APO or FPO addresses, or locations where the shipment or receipt of alcohol is prohibited.

Processing and Delivery

Orders are generally processed within 1 to 3 business days. Once shipped, most orders arrive within 2 to 4 business days. Delivery times are estimates and are not guaranteed.

Preorders, limited releases, wine club shipments, and other specially designated products may follow different shipping timelines. Any applicable estimated shipping date will be displayed on the product page or communicated separately.

Orders may be delayed due to extreme temperatures, severe weather, carrier disruptions, product availability, compliance reviews, or other circumstances outside our control. We may temporarily hold an order when necessary to help protect the quality of the product.

Adult Signature Required

A person who is at least 21 years old must be present to sign for every alcohol delivery. The carrier may require the recipient to present a valid government-issued photo ID.

Packages containing alcohol cannot be left unattended, and a signature from the person specifically named on the order is not required. Any adult age 21 or older at the delivery address may accept and sign for the package.

We strongly recommend shipping to a business address or another location where an adult age 21 or older will be available during normal delivery hours.

Delivery Attempts

The carrier will determine the number and timing of delivery attempts. If no eligible adult is available to accept the package, the carrier may attempt redelivery, hold the package at an authorized location, or return it to the retailer.

Additional shipping, return, or reshipment fees resulting from missed delivery attempts may be charged where permitted by law.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. Please review your address carefully before submitting your order.

Once an order has been processed or shipped, we may be unable to change the delivery address. Alcohol shipments generally cannot be redirected to a different state, and carrier restrictions may limit other address changes.

Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be updated after an order is placed.

Shipping Charges

Shipping charges are calculated and displayed at checkout. Rates may vary based on the delivery destination, package weight, number of products, and selected shipping method.

Any applicable taxes, discounts, and shipping charges will be calculated at checkout.

Tracking

Tracking information will be sent to the email address or phone number provided at checkout once the order has shipped. Tracking activity may take up to 24 hours to appear after the carrier receives the package.

Damaged or Missing Orders

If your order arrives damaged, incorrect, or incomplete, please contact us at support@shipkindredspirits.com within 7 days of delivery.

Include your order number, a description of the issue, and clear photographs of the product, packaging, and shipping label. Please keep all products and packaging until your claim has been reviewed.

If tracking shows that a package was delivered but you cannot locate it, please check with other members of your household, neighbors, building staff, or the business that accepted the delivery before contacting us.

Claims are reviewed individually. Refunds, replacements, and reshipments are subject to product availability, carrier verification, retailer policies, and applicable law.

Returned or Undeliverable Packages

If a package is returned because of an incorrect address, repeated unsuccessful delivery attempts, refusal of delivery, or the absence of an adult age 21 or older, please contact us to discuss available options.

Any refund or reshipment will be determined in accordance with applicable alcohol laws. Original shipping charges and carrier return fees may be nonrefundable where permitted by law.